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Margie's Internet is Down

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Glad E Olah
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Margie's Internet is Down

Post by Glad E Olah on Wed May 30, 2018 6:55 am

Margie called yesterday afternoon to tell me she may not be in for a while due to no internet service. The company has not gotten back to her.

I told her to not worry and thanked her for letting me know.
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lightfootfan
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Re: Margie's Internet is Down

Post by lightfootfan on Fri Jun 01, 2018 7:04 pm

Keep on 'em, Margie!
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margie52501
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Re: Margie's Internet is Down

Post by margie52501 on Sun Jun 03, 2018 5:24 pm

Thanks all.
Sorry I haven't been around of lately. For about a week we had no internet here at all. Last Sat night around midnight, hubby say that it as slow. So he reset the modem, bad mistake to make. We reported the problem the following day and the phone service we have rote up a ticket and say it would be fixed in 24 to 48 hours. Yeah right? We went through a lot of people for the next 5 days, being it was a holiday, Memorial Day weekend and such was another problem. We were not getting anywhere and yet they say a Tech would be out here Thursday but that didn't happen either. Friday came still no tech again. This time I called about 10 am and talked to a man that asked more about the problem and finally after a hour or less we were back on the internet. I let this gentleman know that , no one else even tried to get our modem to work like that. After it was done I asked if I could talk to his boss, and brag about him. He say No Problem. I told his boss that the gentleman that helps us need a raise and a vacation and did more then anyone else did for the past week. I also say that the gentleman that helps us never asked to hold and min or ask someone else. He knew what he was doing and John my husband followed through. He also ordered us a new modem which will be here soon enough because right now we're using wifi and that's it. So there you go folks. I remember what the gentleman say never reset your modem, unplug it from the power source and then call us if after plugging it back in it doesn't work. So lesson learned.
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lightfootfan
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Re: Margie's Internet is Down

Post by lightfootfan on Sun Jun 03, 2018 5:51 pm

Sorry this happened to you, Margie. I think I've advised power cycling in the past, which involves unplugging the computer, router, and modem, in that order, waiting 30 seconds, then powering them up in reverse order, allowing each to reboot itself before starting the next component.
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Glad E Olah
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Re: Margie's Internet is Down

Post by Glad E Olah on Sun Jun 03, 2018 9:24 pm

I am one of these people who wants to turn on the computer to find it working and if it doesn't I get upset. Guess I am hooked on this modern day thing but sometimes it seems to be my life and without it I feel lost.

Glad you got it sorted out Margie!
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lightfootfan
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Re: Margie's Internet is Down

Post by lightfootfan on Mon Jun 04, 2018 5:34 am

Since you recognize your need for electronics at home, try to remember that when you use your smart phone outside of the home. Try to keep from becoming dependent on it.
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Glad E Olah
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Re: Margie's Internet is Down

Post by Glad E Olah on Mon Jun 04, 2018 8:41 am

Yeah!
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joyous
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Re: Margie's Internet is Down

Post by joyous on Tue Jun 05, 2018 11:25 am

Margie, I am really, really proud to know a person like you!
You did a very good and thoughtful deed by commending this man to his Supervisor.
God bless you!
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margie52501
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Re: Margie's Internet is Down

Post by margie52501 on Sat Jun 09, 2018 8:09 pm

Thanks Joyous. We may have to call them again. The new modem is very slow. Pray it gets up some speed soon.
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margie52501
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Re: Margie's Internet is Down

Post by margie52501 on Sat Jun 09, 2018 8:10 pm

Thanks Joyous. We may have to call them again. The new modem is very slow. Pray it gets up some speed soon.

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